DMSOURCE Inc.- Rebranding

To better align our name

With the scope of services we now provide


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The Official Reseller

for Bitdefender Security

in CANADA and United States


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3-251 Queen Street South, Suite 207, Streetsville ON, L5M 1L7
+1 866 950 2702

Privacy Policy

We are protecting your personal information.

What is personal information?
Personal information is information that refers to an individual specifically and is recorded in any form. Personal information includes such things as age, income, date of birth, ethnic origin, and credit records.

Information about individuals contained in the following documents is not considered personal information:

Public telephone directories, where subscriber can refuse to be listed
Professional and business directories available to the public
Certain public registries and court records
Certain other publicly printed and electronic publications
Business card information

At DMSource Corp. we are committed to respecting and protecting your privacy.
Our business depends on service, integrity, and respect for our customers' needs. For this reason, DMSource Corp. vigorously supports the opt-in model of online marketing and is opposed to any method of promotional distribution that does not include permission and consent from the recipients.

DMSource Corp. will not provide customer or company names, mailing addresses, postal codes, or any other identifying information to any third party for their use. We recognize that our customer relationships are our most valuable asset and the very basis for our reputation.

Our commitment to your privacy is governed by the following privacy principles:

1. We are accountable to you
DMSource Corp. is responsible for all personal information under its control, including any personal information that is transferred to third parties for processing, storage or other purposes.

2. We let you know why we collect your personal information
DMSource Corp. identifies the purpose for which your personal information is collected. We do this before or at the time the information is actually being collected.

3. We obtain your consent to collect, use or disclose your personal information
DMSource Corp. obtains and renews your consent in order to collect, use or disclose personal information. The method of obtaining consent is appropriate to the type of personal information being collected, used or disclosed:

DMSource Corp. will obtain your express consent (verbal, written or electronic agreement) to collect, use or disclose sensitive personal information.

DMSource Corp. will use implied consent to collect, use or disclose your personal information where one or more of the following apply:

a customer relationship already exists
express consent has previously been given
where the purpose of using the personal information is reasonably apparent to you (e.g. to have your order shipped to you via a third party courier)
You can change your consent preferences at any time by contacting DMSource Corp.. To change your preferences, refer to the "Strictly Between Us" section below.

4. We limit collection of your personal information
DMSource Corp. collects only the information required to provide products and services to you. If the personal information we require is collected for a reason other than to provide products and services, your consent will be obtained before or at the time the information is collected. DMSource Corp. will collect personal information only by clear, fair and lawful means.

Examples of why we collect personal information include:

Communicating with you generally to manage our relationship with you
Processing and keeping track of orders, transactions and reporting back to you
Protecting you and us against fraud or error
Providing product and services requested by you
Recommending products and services that DMSource Corp. believes will be of interest and provide value to you
To comply with legal and governmental requirements.

5. We limit use, disclosure and retention of your personal information
DMSource Corp. uses and discloses your personal information only for the purposes it was collected. DMSource Corp. does not sell or rent personal information to any organization or person for any reason.

We do not share your personal information with third party organizations except to assist in the process of offering you a DMSource Corp. product or service. If your personal information is shared with DMSource Corp. Partners, these Partners are bound by appropriate agreements with DMSource Corp. to secure and protect the confidentiality of your personal information. DMSource Corp. retains your personal information only as long as it is required for our business relationship or as required by federal and provincial laws.

6. We keep your personal information up to date and accurate
DMSource Corp. keeps your personal information up to date, accurate and relevant for its intended use.

You may request access to the personal information we have on record in order to review and amend the information, as appropriate. To access your personal information, refer to the "Strictly Between Us" section below.

7. The security of your personal information is a priority for DMSource Corp.
We take steps to safeguard your personal information, regardless of the format in which it is held, including:

electronic security measures for computerized personal information such as password protection, database encryption and personal identification numbers,
organizational processes such as limiting access to your personal information to a selected group of individuals,
contractual obligations with third parties who need access to your personal information requiring them to protect and secure your personal information.

8. We are open about our privacy and security policy
We are also committed to providing you with understandable and easily available information about our policy and practices related to management of your personal information. This policy and any related information is available at all times on our web site, or on request. To contact us, refer to the "Strictly Between Us" section below.

9. We provide access to your personal information stored by DMSource Corp.
You can request access to your personal information stored by DMSource Corp. To contact us, refer to the "Strictly Between Us" section below. Upon receiving such a request, DMSource Corp. will:

Inform you about what type of personal information we have on record or in our control, how it is used and to whom it may have been disclosed
Provide you with access to your information so you can review and verify the accuracy and completeness and request changes to the information
Make any necessary updates to your personal information.
We respond to your questions, concerns and complaints about privacy
DMSource Corp. responds in a timely manner to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures.

What to do if you have a complaint or concern about privacy with DMSource Corp.
We are committed to setting the highest customer service standards in the office products industry. We hope you will give us the opportunity to correct any situation that does not meet your expectations.

If you have any concerns about privacy and confidentiality, we want to know about them. All inquiries or concerns relating to personal information will receive prompt attention and be acknowledged as soon as possible.

Strictly between us
At DMSource Corp., we respect your privacy and are committed to keeping personal information about you strictly between us. Write. Call. Or visit www.officeplanet.ca. Keep in touch and let us know what is on your mind. We are always ready to help you.

Answering customers questions about privacy on officeplanet.ca

What does DMSource Corp. collect?
Through the use of "cookies" our site's operating system may automatically record some general information about your visit. A cookie is a piece of data that a Web site can send to your browser, which may then store the cookie on your hard drive. That allows us, on your next visit, to tailor information to suit your individual preferences.

The goal is to save you time and provide you with a more meaningful visit and to measure Web site activity. Cookies do not contain any personally identifying information. Browsers such as Netscape allow you to disable cookie collection if you wish, or inform you when a cookie is being stored on your hard drive.

The information that is collected is information such as:
The Internet domain for your Internet service provider, such as "company.com" or "service.ca" and the IP address of the computer accessing the Web site, such as "ppp-55"
The type of browser (such as "Netscape version x" or "Internet Explorer version x") you are using
The type of operating system you are using (such as Macintosh, Unix, or Windows)
The date and time you visit our site and the Web pages that you visit on our site, along with the address of the previous Web site you were visiting, if you linked to us from another Web site.

How does DMSource Corp. use information it has collected?
DMSource Corp. uses collected information to better understand your needs and provide you with the highest quality service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on services and benefits, and to personalize our web site for you. Credit card numbers are used only for payment processing, fraud protection, and are not retained for any other purposes.

DMSource Corp. will not disclose your corporate/personal information to any outside organization.
Information regarding you or your company (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation.

Your information may be temporarily shared with agents or contractors of DMSource Corp. for the purpose of performing services for DMSource Corp. Should third party or contract persons be involved in DMSource Corp. business activities that require viewing, processing, or otherwise accessing individual personal information, those persons will be bound by a confidentiality agreement to maintain the privacy of DMSource Corp. users and not to reveal individual personal or company information.

In the course of doing business, DMSource Corp. transmits credit card clearing information to a third party service provider for the purposes of charging or refunding credit cards of DMSource Corp. customers. Information transferred during this business operation is transmitted using a secure link employing industry-standard secure protocols, and does not transmit any individual personal information other than credit card number, such information as is required to verify the validity of the credit card number, and the transaction amount.

DMSource Corp. reserves the right to cooperate fully with local, provincial, or federal law enforcement officials in any investigation relating to any interaction by you with officeplanet.ca or purported unlawful activities that may involve your interaction with officeplanet.ca

What about spam?
Periodically we may use e-mail as a way to keep in touch with our existing customers and other interested individuals. However, we do not send "spam" (unsolicited marketing e-mail). If you agree to receive e-mail communications from us, every e-mail message we send to you will include an e-mail address to which you may respond in order to remove your name and email address from our list. We will do the same with your mailing address and telephone number, on request.

When you leave our site
This Privacy Statement discloses the privacy practices for our Web site. However, our site contains links to other sites. Once you link to another site, you are subject to the privacy and security policies of the new site. We encourage you to read the privacy policies and statements of all Web sites you visit, especially if you share any personal information. especially if you share any personal information.

E-mail:Bitdefender@DMSource.ca