FIRsT Support Pack
Includes:
| Supplied by: | Level 1 Support Engineers |
|
Price: (commercial license) |
1-st year FREE 25% of the License fee as an yearly subscription |
|
Price: (free license addon) |
€199 / year (USD
accordingly) Purchase Here |
Email support
The email technical support is available using the priority address. It also includes free subscription to the AXIGEN Newsletter, containing security alerts, advisories and other useful pieces of advice for avoiding operational IT disasters, as well as information regarding upcoming versions, tips and tricks and insights on AXIGEN products.
Telephone support
Technical Support is provided for calls initiated by the customer on a telephone number which is available for the Premium and Gold support levels.
Web support
It is permanently available for all AXIGEN customers on our website. Web support includes access to the following Online Resources:
- Online Documentation
- New releases (patches and new commercial versions) of AXIGEN products
- Access to AXIGEN Knowledgebase
- Product documentation (Release Notes, User Guides, White Papers etc)
- AXIGEN Forum
| Important Note |
|
FIRsT Software Maintenance Pack is a special offer that replaces for a limited time the BASIC Software Maintenance Pack (including Basic Support and Maintenance), which is ensured according to the license agreement. The BASIC Support ensures: Users that qualify for BASIC Support: |
Note: If a Maintenance & Technical Support subscription renewal is not ordered before the current subscription's expiration, a new license has to be purchased. Maintenance and technical support fees are based on updated list prices, as valid in the moment of purchase.