Core messaging platform

The Axigen hosted messaging platform will fully answer your:

• Standard messaging needs in SaaS mode (such as SMTP, IMAP, Branded WebMail, Delegated Web Administration, AntiVirus, AntiSpam, High Availability, Back-up etc.)
• Premium services covering Groupware, Collaboration, AntiVirus or AntiSpam, increased storage etc.
• Mobile Sync services (Push Email & PIM Synchronization) for a wide range of mobile devices including iPhone, BlackBerry®, Nokia, Windows Mobile-compatible handsets
• Please keep in mind that our SaaS messaging services can be packaged in aflexible way according to your specific requirements

Secure & scalable infrastructure

Our Linux-based servers completed by highly-skilled support engineers & our load balanced, clustered infrastructure (where applicable) is a guarantee of high uptime numbers for you.

Custom solution integration

A key element in our offering is the flexibility in integrating third-party applications. On your request, we can provide you with services like:

• Branding & localization, Provisioning, Billing
• Self registration, Portal / Single Sign-On, Reporting
• Instant messaging, Email-to-SMS / SMS-to-Email
• Hosted PBX (VoIP), Email-to-Fax / Fax-to-Email Conference bridge

Backup & restore operations

As part of the standard mail package, a full weekly backup or backup of all mailboxes under your account with a 1 week retention period is included.

Other backup schemes are also available on request. For example, a customized backup setup could include a full weekly backup, daily incremental backups & a retention period.

Email archiving & compliance

Email archiving is a legal requirement in many jurisdictions. Should you like to archive all incoming & outgoing messages, or simply only the incoming emails to a restricted list of accounts, this is possible by configuration.

The standard package includes a setup fee & a 2 month-retention period of your archived emails. Depending on your data retention requirements, various packages may also be created.

Maintenance & Support

Operation & maintenance services

All of your platform's components are constantly monitored & maintained. Performance indicators are also closely supervised to ensure the highest levels of service.

24x7 monitoring & maintenance services:

• Servers & services availability
• Performance monitoring
• Event log monitoring
• Proactive remote & on-site intervention

Technical support

As part of the core package, we provide you with a Tier 2 (English-based) 24x7 technical support.

This means that your customer service representatives will be able to contact our support team and follow-up on open cases via our email-based ticketing system.

Upon account setup, we will activate your support accounts, for any support enquiries you may have.